Customer Feedback Management Product

MEDC is soliciting quotes for a customer feedback management solution. The product must collect, store, visualize, and analyze customer feedback surveys and other relevant customer data.

Additional Information:

Quotes must demonstrate an ability to fulfill functions currently executed with existing SaaS solution: 

• Design digital questionnaires to collect feedback, including advanced functionality (e.g. question "skip" logic, randomization, look/feel customization) and complex question types (e.g. NPS, Rank Order, MaxDif, Image Upload)
• Distribute survey links and invitation messages to customers
• Visualize and analyze survey results utilizing both descriptive (mean, median, etc.) and inferential statistics (correlation, key driver analysis)
• Integrate with Salesforce to send surveys based on record modifications (e.g. Opportunity or Case stage change) and to send survey records with feedback into Salesforce
• Contact frequency rules exist to prevent survey fatigue
• Preference will be given to products/vendors demonstrating responsive and quality customer service/support. Include with your quote relevant contracting details that may influence decision making including onboarding resources available, privacy statements, and/or preferred agreement language. 

More Details:

• Project length/timeline: June 2026 — June 2027
• Budget/Range: Not to exceed $85,000 annually
• Please return completed quote no later than 11:59 p.m. on April 21, 2026 via email to [email protected].