Brian F. Rich

Senior Vice President and Chief Customer Officer
CMS Energy Corporation and Consumers Energy Company


Brian Rich, of Ann Arbor, is senior vice president and chief customer officer of CMS Energy Corporation and Consumers Energy Company, having been named to the position in 2019 and with the company since 2014. In this role, Rich is responsible for the company’s overall customer service, including customer programs such as economic development, electric transportation and renewables.


Previously, Rich served more than 14 years at Accenture and four years as a vice president at Pacific Gas and Electric Co.


Rich holds a Bachelor of Business Administration from The George Washington University. Rich serves as campaign chair for the United Way of Jackson County, is a member of the Detroit Regional Partnership’s Leadership Circle, and is a board member for the Michigan Israel Business Accelerator.